Background
VitalSource is a book publisher with a focus on the higher education market. They provide a wide selection of eBooks for college students. In their research, they found that a large portion of their marketshare used Microsoft-based devices and needed to develop a new version of their platform for Windows 10.
Understanding the Users
My team sought to understand their customer base more in depth. We learned that the students using this application are mainly not traditional college students, but often non-traditional learners. This includes community college as well as online class students who never set foot into a lecture hall.
Process
This client had recently redone the UX on their web app and mobile app, though they built the mobile app only on iOS. As the UX lead for the Windows 10 development initiative, we utilized the UI kit provided by Microsoft and ensured that the new UX worked well with the Windows 10 UI and UX. Accessibility was a crucial factor in the development of this application as well.
Result
The updated wireframes and interactions were presented at a technical summit the company's Tennessee office. Visual designs were also shown and usage of Windows 10 UI elements are worked into the design. The app MVP tested well with users and further iterations were made based on the feedback.
